BananaBlitz Terms of Service

Welcome to BananaBlitz. This page tells you the terms which apply when you use our services. Please read these terms carefully before placing any order. 

If you have any questions relating to these terms please contact us on w55115994@gmail.com before activating your account. 

These terms help you know your rights when using our services. By setting up your BananaBlitz account, you confirm that you accept these terms. 

1. Information About Us: 

BananaBlitz is owned based on the form of One Person  Company based on the German Law.

You may contact us at w55115994@gmail.com

2. Purpose: 

Our objective is to provide you with a seamless and easy service through connecting you with our partners. BananaBlitz acts as a mediator on behalf of both partners (restaurants and stores) to conclude orders from our online platforms and manage the relationship between the agents and the delivery service providers, this is done through following up with the process of supplying the order with the associated parties and beyond. 

3. Your Account: 

Before you place orders, you need to activate a BananaBlitz account through your phone number. You may close your account any time by deleting the application on your phone. 

We may suspend your access to your account or close it permanently, if in our opinion you are abusing our services (conducting a fake order, making repeated unreasonable complaints, mistreating our staff, damaging the company's reputation without a valid reason or any other valid reason in our opinion). 

4. Service Availability: 

Each partner (restaurants and stores) have a set delivery area. This delivery areas may change at any time due to factors such as: weather or the increasing demand on our service. This is to ensure that your order reaches your door in their best quality. 

Our partners (restaurants and stores) each decide their own operating hours. That means the availability of our service depends on their availability. 

If you tried to place an order and the service is not available for any of the previous reasons or any other reason; we will notify you that ordering will not be possible. 

5. Orders: 

When you place an order through our platform, it needs to be accepted by us and the partners (restaurants and stores). 

We will notify you if your order has been confirmed along with the expected delivery time. 

The contract for the supply of any item you have ordered is to be implemented when we send the confirmation notice. 

You are responsible for paying the full value of your bill that appears on the application, which includes the delivery fees. 

We may not be able to perform all the notes you have mentioned in your order. 

We operate with a minimum limit order of 20 € without the delivery fees.

We operate without an average upper limit per order, and it varies according to the partners (restaurants and stores), in some cases we may ask for an advance payment for all of the order value or part of it, and you will be notified of this before conforming the order. 

6. Cancellation: 

You may delete an order before we confirm it from our side without any charges. 

You may cancel an order without charges at any time before the partner restaurant starts preparing the food. If you wish to cancel your order, please contact us immediately via the above-mentioned numbers. 

If you cancel any order after being prepared by a restaurant, you will be fully charged with the ordered items, and if the delivery service provider has been dispatched you will also be charged with the delivery fees. 

We may have to cancel your order in some exceptional cases after confirming it for reasons out of our control, this might happen at any time and we will notify you if this happened, as you will not be charged for any orders cancelled by us. 

7. Delivery : 

When you place an order, you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. 

For an ASAP Delivery, we will inform you of an estimated delivery time for your order. Rest assured that we will try to deliver your order as soon as possible; you must therefore be available to receive the order from the time you place it. 

For a Scheduled Delivery, we will make sure to deliver your order at the specified time that you scheduled, therefore you must be available to receive your order during the expected time of the order arrival. 

When the delivery service provider receives your order, a notification will be sent to you through the application and this enables you to track the location of your order. 

Unfortunately, despite our efforts and that of our partners (restaurant and store), things do not always go as planned and this may prevent us from delivering your order on time, factors such as traffic and weather conditions. 

If your order is more than three hours late, you will receive your order for free, unless you have caused the delay yourself. 

8. Addresses: 

In order to use the application and have the best service, you have to make sure to add your own address with the correct location and details, also you have to be in the same address as the one you are adding. 

If you need to change the delivery location after you have placed your order, we may be able to change the delivery to an alternative address, one that is registered within your account if you let us know before the delivery service provider has been dispatched. 

If we cannot change the delivery address, there are some special cases where you have the option to cancel the order, but if your order preparation has started, you will be charged with the full price of the ordered items, and if the delivery service provider has been dispatched you will also be charged for an additional delivery fee to the new address. 

9. Fake Orders: 

In case you do not accept to pay the order bill or the delivery failed for any of the following reasons: 

• You did not come to the door
• You did not pick up the phone when the delivery service provider contacted you using the contact information you have provided us
• You picked up the phone but then failed to be at the specified location within the maximum time period of 10 minutes, and the delivery service provider is unable to find a safe location to leave the food.
• - Changing the address after confirming the order and you did not accept to pay the additional delivery fees.

In these cases, your order will be considered as a fake order and it will be wasted from our side. This leads us to block your account, you will not be able to place further orders until you clear your financial receivables shown on your account, which is 50% of the last unpaid order in addition to the full delivery fee. 

10. Your Rights if Something is Wrong with Your Items: 

You have the right not to receive the order in case the items do not comply with your order or are in a dissatis factory condition. 

We may request a photograph showing the problem if it is something that can be seen by inspecting the items. We will compensate you as we see fit depending on the severity of the damage in the received order. 

Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the partner restaurant. 

In case of any mistakes regarding the E-payment method: 

• In case the summited order has been refused for any reason (no drivers available, the restaurant or store is not available, the requested items are not available...) we will return your funds to your same E-payment account that you have paid from.
• And if the delivery service provider is unable to deliver the order (a case of unsuccessful delivery) due to reasons related to you, you will not receive the refund back regarding the paid amount.

11. Prices and Payment: 

BananaBlitz may operate dynamic pricing some of the times, which means that prices of items and delivery fees may change while you are browsing. Prices can also change at any time at the discretion of the partners (restaurants and stores). No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. 

If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the new price or cancelling the order without any charges. 

We also charge a delivery fee. This will be notified to you during the order process, and it will be shown to you in your basket before submitting your order. 

The delivery fee varies from one partner (restaurant and store) to another based on the distance between your selected restaurant or store and your delivery address. 

The total price of your order will be set out on the checkout page, including the prices of items, delivery, and taxes if applicable. 

You can also get to choose between the available payment method: 

By E-payment through your bank account in one of our partner banks.

We are authorized by our partners (restaurants and stores) to accept payment on their behalf. Payment of the price of any items or delivery charges to us will fulfil your obligation to pay the price to them. 

12. Offers and Discounts : 

Partners (restaurants and stores) sometimes make special offers available through our platform, of which are visible when you look at the menu. These offers are at the discretion of the partners (restaurants and stores). Some are available always and some are only available at certain times. These offers can be stopped at any time. 

13. Loyalty Program: 

Within our company's loyalty program, the loyalty program is based on the system of earning and redeeming points when placing orders through the application or achieving achievements. 

• - Validity of points: 
  Program Points earned from making an application process are eligible for the Loyalty Program to earn and redeem, and are valid for 90 days from the date of collection.
• - When you redeem points for offers or discounts displayed in the Rewards Store, BananaBlitz will send a text message and a notification with the details of the redeemed reward with your points, to be used according to the conditions mentioned in the terms of use of the discount code.
• - You can redeem your collected points through the Reward Store to get many offers and discounts. 
  Once you have redeemed for Points and received a reward, the reward purchased cannot be exchanged or redeemed for Points or cash, or the redemption process cannot be canceled, transferred or changed by you or us in any way.
• - The details of the loyalty program are mentioned in the Loyalty Program Guide section, and the company reserves the right to modify its program at any time without notice, such as program benefits, rewards, program earning and redemption points
•  
• 14. E-payment Terms of Use:
•  
  • You can use your E-payment accounts which are approved by us in accordance with the laws enforced by the Domestic German Law and the European Directives, in order to pay your bills when you purchase food or any other product that may be showed on the BananaBlitz application.
  • In order to use the E-payment method you need to have an E-payment account in one os the banks that are associated with the BananaBlitz application, enough balance in your account enables you to pay your bill through your account on the BananaBlitz application,
  • When you choose the E-payment method, your order cannot be modified or canceled after placing it.
  • The party responsible for the E-payment account is responsible for sending you the payment notice.

15. Our Site and Our Service Change Regularly : 

We aim to update our platform and our service regularly, and may change the content at any time. 

If the need arises, we may suspend access to our platform and our service, or close them indefinitely. 

Any of the material on our site or our service may be out of date at any given time, and we are under no obligation to update such material. 

16. Complains and suggestions:: 

We are always working to provide the best services and to help us, please inform us via the above-mentioned E-Mail Adress of any complaints or suggestions related to our service so that we can continue to provide the best possible quality of service. 

Term of service_DE_GE_EUN _ V.2.5.1 _03_24