Refund Policy

Fake Orders: 

In case you do not accept to pay the order bill or the delivery failed for any of the following reasons: 

  • You did not come to the door
  • You did not pick up the phone when the delivery service provider contacted you using the contact information you have provided us
  • You picked up the phone but then failed to be at the specified location within the maximum time period of 10 minutes, and the delivery service provider is unable to find a safe location to leave the food.
  • - Changing the address after confirming the order and you did not accept to pay the additional delivery fees.


In these cases, your order will be considered as a fake order and it will be wasted from our side. This leads us to block your account, you will not be able to place further orders until you clear your financial receivables shown on your account, which is 50% of the last unpaid order in addition to the full delivery fee. 


Your Rights if Something is Wrong with Your Items: 

You have the right not to receive the order in case the items do not comply with your order or are in a dissatis factory condition. 

We may request a photograph showing the problem if it is something that can be seen by inspecting the items. We will compensate you as we see fit depending on the severity of the damage in the received order. 

Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the partner restaurant. 

In case of any mistakes regarding the E-payment method: 

  • In case the summited order has been refused for any reason (no drivers available, the restaurant or store is not available, the requested items are not available...) we will return your funds to your same E-payment account that you have paid from.
  • And if the delivery service provider is unable to deliver the order (a case of unsuccessful delivery) due to reasons related to you, you will not receive the refund back regarding the paid amount.


Prices and Payment: 

BananaBlitz may operate dynamic pricing some of the times, which means that prices of items and delivery fees may change while you are browsing. Prices can also change at any time at the discretion of the partners (restaurants and stores). No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. 

If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the new price or cancelling the order without any charges. 

We also charge a delivery fee. This will be notified to you during the order process, and it will be shown to you in your basket before submitting your order. 

The delivery fee varies from one partner (restaurant and store) to another based on the distance between your selected restaurant or store and your delivery address. 

The total price of your order will be set out on the checkout page, including the prices of items, delivery, and taxes if applicable. 

You can also get to choose between the available payment method: 

By E-payment through your bank account in one of our partner banks.

We are authorized by our partners (restaurants and stores) to accept payment on their behalf. Payment of the price of any items or delivery charges to us will fulfil your obligation to pay the price to them.